Street, council property or neighbours also affected
Use the official eThekwini fault channel for a suspected municipal leak or outage. Give the street, area and closest address or landmark.
eThekwini water decision guide
Is it a municipal fault or a leak on the property?
Use the boundary, nearby supply and water meter to decide the next call. Source check: 16 August 2026.
Inside the property boundary
The eThekwini resident guide says leaks inside the property boundary may be the homeowner’s responsibility, or the landlord’s for a rented property. Isolate the supply if safe and arrange a plumber.
A quick meter check
- 1. Turn off taps and appliances that use water.
- 2. Find the property water meter and note the reading.
- 3. If the meter continues moving while nothing should be using water, there may be a leak on the property.
- 4. Isolate the supply if safe and contact the owner, landlord or plumber as appropriate.
Tell the plumber what you know
- Exact suburb, street or estate.
- Whether neighbours have water.
- Whether the water meter moves with fixtures off.
- Where water is visible and when it started.
- Whether water is near ceilings, electrical points or appliances.
This resource currently covers eThekwini because it links to the municipality’s official reporting pages. Other KZN municipalities use different fault channels; check your municipality before relying on the Durban process.